Service Advisor Apprentice.
Crown City Tire Auto Care — Pasadena, CA.
Crown City Tire Auto Care is hiring a full-time Service Advisor Apprentice — a customer-facing role designed for people who are strong in customer service and want to grow into a Service Advisor. This is true growth position.
This role supports our Service Advisors and includes CSR-level responsibilities, so you learn how the entire customer experience works — from the first phone call to vehicle delivery.
You do not need automotive experience; if you have automotive experience, even better.
However, if you’re great with people, social skills, organized, and coachable — we’ll teach you the rest.
What This Role Is:
This is a hands-on training role that prepares you to become a full pledge Service Advisor.
You’ll start by:
- Supporting Service Advisors throughout the day.
- Handling CSR duties (phones, scheduling, customer flow).
- Learning how repair orders are built, explained, and delivered.
- Understanding how we manage inspections, estimates, and follow-ups.
- Learn a vehicle's systems and functions, from parts, to maintenance items.
Most apprentices transition into a full pledge Service Advisor role in about 9 months. Some move faster, some take longer — either way, you’ll be coached with clear expectations and regular feedback.
Who This Is Perfect For:
This role is ideal if you:
- Currently work in customer service or retail sales (automotive or non-automotive).
- Enjoy interacting with customers face-to-face and on the phone.
- Want to understand the entire process, not just one task.
- Learn quickly and apply feedback.
- Want a career path, not a temporary role.
This is not a fit if you prefer repetitive work or minimal customer interaction.
Pay, Schedule & Benefits:
- $22–$24 per hour + performance bonuses.
- Monday–Friday only (no weekends).
- Schedule: 7:30 AM – 5:30 PM.
- 2 weeks paid time off (after tenure reached).
- Health benefits.
- Clear advancement path to a full pledge Service Advisor position with strong earning potential.
What You’ll Be Doing:
With structured training and daily support, you’ll:
- Answer phones and schedule appointments.
- Greet customers and manage the front counter.
- Support Service Advisors with estimates, follow-ups, and communication.
- Learn how to explain services clearly and confidently.
- Assist with repair order flow and organization.
- Maintain a clean, professional front-of-house environment.
- Work closely with technicians, advisors, and management.
You’ll be trained to understand every step of the customer journey, so when you advance, nothing feels unfamiliar.
Requirements:
- 3+ years of customer-facing and sales experience.
- Automotive knowledge preferred but not required.
- Strong verbal and written communication skills.
- Comfortable with computers and learning new systems.
- Organized, reliable, and detail-oriented.
- Team-oriented mindset.
- High school diploma.
- Valid California driver’s license.
About Crown City Tire Auto Care:
We’re a family-owned shop with nearly 100 years serving Pasadena. Our goal is simple: remove anxiety from auto repair by being clear, honest, and thorough.
Internally, we value:
- Training and development.
- Clear expectations.
- Accountability.
- Teamwork.
- Promoting from within.
Ready to Apply?:
If you enjoy customer service, want to learn a new industry, and are serious about growth, apply through our mobile-friendly application. Also feel free to call us directly at 626-676-0569, attention Thomas.